0330 122 7006              [email protected]

Terms and Conditions

Terms and Conditions

These Website Terms and Conditions (“Terms”) govern your use of websites operated by Impact Solution Group Limited, including websites operated under the trading names Impact Solution Group, ISG, ISG Cloud and ISHOST.

Impact Solution Group Limited is a company registered in England and Wales under company number 15568941.

By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, you should not use our website.

1. About Us:

This website is operated by:

Impact Solution Group Limited
Unit A, 82 James Carter Road
Mildenhall
Bury St. Edmunds
IP28 7DE

Company Number: 15568941
Telephone: 0330 122 7006
Email: [[email protected]](mailto:[email protected])

Impact Solution Group Limited may also trade as Impact Solution Group, ISG, ISG Cloud and ISHOST.

2. Use of Our Website:

You may use our website for lawful purposes only.

You must not use our website:

  • In any way that breaches applicable local, national or international law or regulation;
  • For any unlawful or fraudulent purpose;
  • To knowingly transmit malicious code, viruses, malware, ransomware, spyware or other harmful material;
  • To attempt to gain unauthorised access to our website, systems, infrastructure or associated networks;
  • To interfere with, damage or disrupt the operation or security of our website or services;
  • To conduct automated scanning, scraping, probing or testing which could adversely affect our systems without our prior written permission;
  • To impersonate another person or organisation; or
  • In any manner which could damage our reputation or the operation of our services.

3. Website Availability:

We aim to keep our website available and operating correctly but do not guarantee that it will always be available, uninterrupted or free from errors.

We may:

  • Suspend access to all or part of the website;
  • Withdraw or change website functionality;
  • Carry out maintenance;
  • Update or replace website content; or
  • Restrict access where reasonably necessary for security or operational reasons.

We are not responsible for losses arising solely because the website is temporarily unavailable where this is outside our reasonable control.

4. Information on Our Website:

The information provided on our website is intended for general information purposes only.

While we take reasonable steps to keep information accurate and up to date, we do not guarantee that all information is complete, accurate or current at all times.

Website content does not constitute professional, technical, legal, financial, cyber security or other specialist advice.

You should obtain appropriate advice before taking or refraining from taking action based solely upon information contained on our website.

5. Products and Services:

Information regarding products, services, pricing, availability or specifications displayed on our website does not necessarily constitute a binding offer.

Products and services supplied by us are subject to our applicable Terms and Conditions of Sale, quotation, order form, service agreement or other contractual documentation.

Where there is any conflict between information displayed on our website and an agreed quotation or contract, the applicable contractual documentation shall take precedence.

Prices displayed on our website may change without notice unless otherwise contractually agreed.

6. Quotations and Online Enquiries:

Submitting an enquiry, request for quotation or other form through our website does not create a contract between you and Impact Solution Group Limited.

A contract for products or services will only arise in accordance with our applicable Terms and Conditions of Sale and any quotation, order or agreement accepted by the parties.

7. Intellectual Property Rights:

Unless otherwise stated, Impact Solution Group Limited owns or is licensed to use the intellectual property rights contained within our website.

This may include:

  • Website design;
  • Text and written content;
  • Graphics;
  • Logos;
  • Branding;
  • Images;
  • Videos;
  • Software;
  • Documentation;
  • Downloads; and
  • Other website materials.

You may view, print or download reasonable extracts from our website for your personal or internal business use.

You must not, without our prior written permission:

  • Republish substantial parts of our website;
  • Sell, rent or commercially redistribute website content;
  • Modify our content in a misleading manner;
  • Remove copyright, trademark or ownership notices;
  • Use our logos or branding in a way which suggests an association, endorsement or partnership which does not exist; or
  • Reproduce our website or content for competing commercial purposes.

8. Trade Marks and Trading Names:

Impact Solution Group, ISG, ISG Cloud, ISHOST and associated names, branding and logos may be trade marks or trading names belonging to Impact Solution Group Limited.

Nothing within these Terms grants you any right to use our branding, trade marks or trading names without our prior written permission.

9. Third-Party Content and Links:

Our website may contain links to websites, applications, products or services operated by third parties.

These links are provided for convenience and information only.

We do not control third-party websites and are not responsible for:

  • Their content;
  • Their availability;
  • Their security;
  • Their privacy practices;
  • Products or services they provide; or
  • Loss arising from your use of those websites.

The inclusion of a link does not necessarily mean that we endorse or recommend the relevant third party.

You should review the applicable terms and privacy policies before using third-party websites or services.

10. Links to Our Website:

You may link to publicly accessible pages of our website provided that you do so lawfully and fairly.

You must not create a link which:

  • Misrepresents your relationship with us;
  • Suggests that we endorse you where no such endorsement exists;
  • Damages or takes unfair advantage of our reputation; or
  • Is displayed on a website containing unlawful or seriously inappropriate material.

We reserve the right to request removal of a link to our website where reasonably necessary.

11. Viruses and Cyber Security:

We take reasonable measures to maintain the security of our website.

However, we cannot guarantee that our website will always be completely free from bugs, viruses, malicious software or other harmful components.

You are responsible for:

  • Using appropriate anti-virus and security software;
  • Protecting your devices and networks;
  • Maintaining appropriate backups; and
  • Ensuring that your systems are appropriately configured and updated.

You must not knowingly introduce malicious or technologically harmful material into our website or infrastructure.

12. User Accounts and Customer Portals:

Where we provide access to a customer portal, account or other restricted area, you are responsible for keeping your login credentials secure.

You must:

  • Keep passwords and authentication information confidential;
  • Use appropriate security measures, including multi-factor authentication where available;
  • Not deliberately share individual user accounts unless expressly permitted;
  • Notify us promptly if you believe an account has been compromised; and
  • Ensure users accessing the service on your behalf are authorised to do so.

We may suspend or restrict access to an account where we reasonably believe it has been compromised, misused or poses a security risk.

13. Information Submitted Through Our Website:

Where you submit information through our website, you are responsible for ensuring that the information is accurate and that you have the authority to provide it.

You must not submit:

  • Unlawful material;
  • Malicious content;
  • Information which infringes third-party rights;
  • Material intended to compromise our systems; or
  • False or deliberately misleading information.

Personal information submitted through our website will be processed in accordance with our Privacy Notice.

14. Privacy and Data Protection:

We process personal information in accordance with applicable UK data protection legislation and our Privacy Notice.

Our Privacy Notice explains how we collect, use, store and protect personal information.

Where appropriate, our website may also use cookies and similar technologies in accordance with our Cookie Policy.

15. Limitation of Liability:

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the above, to the extent permitted by law, we shall not be liable for loss arising from general use of, or reliance upon, our website, including:

  • Loss of profit;
  • Loss of revenue;
  • Loss of business;
  • Loss of anticipated savings;
  • Loss of business opportunity;
  • Loss of goodwill;
  • Indirect or consequential loss;
  • Loss arising from third-party websites or services;
  • Loss resulting from website downtime outside our reasonable control; or
  • Loss caused by reliance upon general information published on our website.

Nothing within these Website Terms affects any rights or obligations contained within a separate contract entered into between you and Impact Solution Group Limited.

16. Changes to Our Website:

We may change the content, design, structure or functionality of our website at any time.

We may also remove, replace or discontinue content or features without notice where reasonably necessary.

17. Changes to These Terms:

We may update these Website Terms from time to time to reflect:

  • Changes to our services;
  • Changes to our website;
  • Changes in law or regulation;
  • Security requirements; or
  • Changes to our business operations.

The latest version published on our website will apply to your use of the website from the date it is published.

You should review these Terms periodically for changes.

18. Suspension or Blocking of Access:

We may suspend, restrict or block access to our website where we reasonably believe that:

  • The website is being abused;
  • There is an attempted cyber attack or security threat;
  • A user is acting unlawfully;
  • A user is breaching these Terms; or
  • Restriction is necessary to protect our infrastructure or other users.

19. Severability:

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

20. No Waiver:

If we do not immediately exercise a right available to us under these Terms, this does not mean that we have waived that right.

21. Third-Party Rights:

Unless expressly stated otherwise, these Terms do not give any third party the right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

22. Governing Law and Jurisdiction:

These Website Terms and any dispute or claim arising from your use of our website shall be governed by the laws of England and Wales.

The courts of England and Wales shall have jurisdiction in relation to disputes arising from these Terms or use of our website.

23. Contact Information:

If you have any questions regarding these Website Terms and Conditions, please contact us:

Impact Solution Group Limited
Unit A, 82 James Carter Road
Mildenhall
Bury St. Edmunds
IP28 7DE

Telephone: 0330 122 7006
Email: [[email protected]](mailto:[email protected])
Company Number: 15568941

Impact Solution Group Limited trades as Impact Solution Group, ISG, ISG Cloud and ISHOST.

By continuing to use our website, you acknowledge that you have read and agree to these Website Terms and Conditions.