Managed IT Support

At ISG, we provide comprehensive Managed IT Support, offering both onsite and remote assistance tailored to the unique needs of businesses and educational institutions. Our dedicated team ensures swift resolution of technical issues, proactive maintenance, and strategic IT solutions to optimise efficiency and productivity.

Comprehensive Managed IT Services

ISG delivers a comprehensive suite of Managed IT services encompassing proactive monitoring, troubleshooting, and maintenance to ensure seamless operations for businesses and educational entities. Our holistic approach guarantees efficient technology management, allowing our clients to focus on their core objectives.

Onsite Support Expertise

With ISG’s onsite support expertise, businesses and educational institutions can rely on prompt and efficient assistance whenever technical issues arise. Our skilled technicians are equipped to handle on-premises challenges swiftly, ensuring minimal disruption to daily operations and maximum uptime for critical systems.

Remote Support Accessibility

ISG offers remote support accessibility, enabling swift resolution of IT issues regardless of location. Through advanced remote monitoring and troubleshooting tools, our team can diagnose and address issues promptly, providing seamless support to clients wherever they are. This ensures minimal downtime and efficient problem resolution without the need for onsite visits.

Tailored IT Solutions

At ISG, we understand that every business and educational institution has unique IT requirements. That’s why we offer tailored IT solutions designed to meet specific needs and challenges. Whether it’s implementing custom software solutions, upgrading infrastructure, or enhancing cybersecurity measures, our experts work closely with clients to deliver bespoke IT strategies that drive success and innovation.

Plans that fit your needs

Standard

Perfect for startup’s

Essential

Best Value

Perfect for the fast growing

Premium

Perfect for large customers

Enterprise

For needs of on-site support

Managed IT Support Across Essex, Kent & London

Impact Solution Group provides managed IT support to businesses and schools across Essex — including Basildon, Thurrock, Grays and Southend — as well as Kent and Greater London. Whether you need a fully outsourced IT department or co-managed support alongside your in-house team, you get a UK helpdesk that answers in an average of 49 seconds and engineers who can be onsite fast when remote isn’t enough.

What’s included in our managed IT support

Every plan is built on proactive monitoring, patch management and a named point of contact. We look after your servers, desktops, laptops and mobile devices; manage your Microsoft 365 or Google Workspace environment; keep your network and Wi-Fi healthy; and protect it all with layered cyber security and tested backups. Monthly service reports show exactly what we fixed, patched and prevented.

IT support for businesses in Basildon and Thurrock

Essex is our home patch. Businesses in Basildon, Grays, Tilbury and the Lakeside area choose ISG because we combine local onsite response with enterprise-grade tooling — remote monitoring agents, a customer portal and a knowledge base your staff can actually use. See our Thurrock coverage or London coverage for details of your area.

Support for schools and education

We support educational institutions across Essex and London with safeguarding-aware filtering, classroom technology and term-time-critical response — alongside the budgeting predictability of a fixed monthly plan.

Not sure which plan fits? Call 0330 122 7006 and we’ll recommend one honestly — including telling you if a smaller plan is enough.