Reduce service-desk pressure
Defined responsibilities, measurable service data and practical improvement—not vague promises.
More capacity for internal IT teams.
Co-Managed IT Support
Add service-desk capacity, specialist expertise and proactive tooling without losing control of your technology strategy.
49 secaverage call answer time
94%first-time fixes
100%client satisfaction
What this solves
An extension of your team—not a replacement.
Internal IT teams are often stretched between user support, security, projects and strategy. ISG fills the gaps you choose, operating with agreed responsibilities, shared documentation and clear escalation paths.
Business outcomes
Technology that earns its place.
Every recommendation should improve resilience, user experience, control or cost. Usually, it should improve several.
Access specialist engineers
Defined responsibilities, measurable service data and practical improvement—not vague promises.
Deliver projects with confidence
Defined responsibilities, measurable service data and practical improvement—not vague promises.
What’s included
A complete, supportable service.
The exact scope is agreed around your users, existing environment and priorities. These are the capabilities most organisations combine.
Discuss your requirements- First or second-line support
- Escalation engineering
- Holiday and absence cover
- Monitoring and patch management
- Security operations support
- Microsoft 365 and Azure expertise
- Project delivery resource
- Shared service reporting
How we work
Clear from first conversation to ongoing service.
No mystery process and no rushed recommendation. We understand the current position before agreeing the right next step.
- 01
Discover
Understand users, systems, risks and priorities.
- 02
Design
Agree the scope, responsibilities, costs and success measures.
- 03
Deliver
Implement carefully with communication and documented change.
- 04
Improve
Review service data and keep technology aligned to the organisation.
Will we keep administrative control?
Yes. Roles, access and responsibilities are agreed during onboarding. Your team retains the level of ownership it needs.
Can you work in our existing tools?
Where practical, yes. We can integrate with established ticketing and documentation processes or provide our own platform.
Is co-managed support suitable for one-person IT teams?
It is particularly valuable for small internal teams that need dependable cover and an escalation path.
What happens before the service starts?
We confirm scope, responsibilities, access, risks and success measures before work begins. Managed services include a structured onboarding and documentation phase.
Can the service be tailored to our organisation?
Yes. We recommend a practical scope based on users, locations, existing capability, risk and the outcomes you need rather than forcing every organisation into one package.
How will we know the service is working?
We agree relevant measures and review service activity, recurring issues, risks and next actions. Reporting is designed to support decisions, not simply list technical activity.
Start with a conversation
Let’s make your IT easier to run.
Tell us what is working, what is not and where your organisation is heading. We’ll give you a practical next step.
Book your free IT review