Worried about cooperation?
We keep requests specific, time-bound and professional. If documentation is incomplete, we identify alternative evidence and rebuild what is needed.
Changing IT provider
A controlled switch, with nothing important left behind.
ISG plans the handover around continuity, secure access and clear ownership. You know what happens next, your users know where to get help and the outgoing provider has a defined route to transfer knowledge.
The onboarding path
Six stages from decision to dependable service.
The detail changes with the size and complexity of the environment. The controls and ownership do not.
- 01
Agree the outcome
We confirm users, sites, services, priorities, responsibilities and what a successful transition needs to protect.
- 02
Build the transition plan
The plan sets owners, dates, dependencies, communication routes and the information required from the outgoing provider.
- 03
Transfer access safely
Administrative access, domains, licences, supplier accounts and documentation are inventoried and transferred through controlled channels.
- 04
Discover the environment
We review identity, devices, networks, cloud services, backup, security controls, warranties and known support issues.
- 05
Stabilise and protect
Immediate risks and service blockers are prioritised while monitoring, support tools and escalation paths are introduced.
- 06
Move into normal service
Users receive clear support instructions and leaders receive the baseline, roadmap, service measures and first review date.
What we ask for
A practical handover inventory.
You do not need perfect documentation before speaking to us. Gaps are recorded and managed as part of discovery.
- Current contracts, service scope and renewal dates
- Administrator, domain and supplier ownership
- User, device, server and network inventories
- Microsoft 365, Google Workspace or cloud details
- Backup scope and recent recovery evidence
- Security tools, policies and known risks
- Open incidents, projects and recurring issues
- Key contacts, sites and business-critical systems
Worried about user disruption?
User communications, support routes and go-live activity are planned before the service changes. High-impact systems receive extra attention.
Worried about hidden risk?
The initial baseline separates urgent exposure from longer-term improvement, giving owners, priorities and a practical roadmap.
Start with a conversation
Let’s make your IT easier to run.
Tell us what is working, what is not and where your organisation is heading. We’ll give you a practical next step.
Book your free IT review